Audience and Donor Privacy Commitment
Festival Antigonish is committed to protecting your privacy. We do not rent or sell our audience or donor information with any other organization. We take every measure to ensure that the information you share with us is recorded accurately, retained securely, and used only according to your wishes. And that the confidentiality of your information is maintained.
The Information We Collect
Most of the information we collect occurs when you buy tickets – either by phone, through the mail, when you email your reservations, fax us your order or purchase your tickets at the Box Office. The information you provide to us (name, address, telephone number, email address, credit card number) is used for billing purposes, to mail your tickets, to contact you about changes in schedule or upcoming events of interest. We will retain order information for our records, but this information is never shared with third parties. We strive to ensure that your theatre experience at Festival Antigonish is enjoyable and that we provide the appropriate level of service.
Staying in touch
We try to contact all our ticket buyers and donors at least once every year (by mail or phone) to obtain feedback, update information and offer the opportunity to become more closely associated with Festival Antigonish through Membership. If you wish to be removed from our mailing list, we will respect your wishes. Just let us know.
Sponsorship plays a vital role in funding our productions and helps to keep costs down. We do not provide any of your contact information to sponsors. Sometimes, we may poll our audience for research purposes concerning the effectiveness of their Sponsorship. Sometimes, as a service to our patrons, Festival Antigonish may also distribute information regarding related cultural organizations.
Information stored in our computer is password protected, with access restricted only to authorized personnel. In addition, some third parties (such as mailing houses) do some data processing of computer files on our behalf. These companies adhere to confidentiality agreements. They may generate mailing labels on our behalf, but do not keep any ticket buyers or donor names or addresses on file. They do not receive any financial data about our ticket buyers or donors.
Festival Antigonish recognizes both individual and corporate donors in the house program. If you prefer to remain anonymous, please let us know when making your donation.
E-mail messages allow Festival Antigonish to reach their audience, ticket buyers and donors quickly and very cost-effectively. This permits us to save on promotional costs, keep our ticket and subscription prices very accessible and allocate precious funds where they are most needed. Festival Antigonish does not send unsolicited emails (aka “spam”). Only audience, ticket buyers or donors who have provided us with their email address will be contacted by email. If you do not wish to be contacted by email, just let us know and we will respect your wishes.
Our website, (www.festivalantigonish.com), collects only the domain name (e.g., Eastlink, Sympatico, Hotmail, etc.) not the email address to the site. Our website does not use “cookies”. (Cookies are small files containing information that some websites use to track visitors.) Our website may contain links to other websites whose privacy policies we don’t control. For reasons of security, we do not store credit card numbers, audience or donor information on our website or webserver.